Messaging Settings
WHAT IS IT?
PLAYERSPACE's dynamic messaging system allows for users to create engaging emails, templates and text messages to your coaches and families.
I WOULD LIKE TO...
ADD AN EMAIL ADDRESS OR PHONE NUMBER TO A CARBON COPY LIST
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1. From the account navigation menu in the upper right-hand corner, click on Account Management
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2. On the General tab, scroll to the Carbon Copy List field. Enter the email address(es) you would like to add to your email carbon copy list. Separate each email address with a comma
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3. Enter the phone number(s) you would like to add to your text message carbon copy list. Separate each phone number with a comma
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4. Click the Update Account Settings button to submit your list
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Thank you for your feedback!
REVIEW OPT-OUTS AND BOUNCES REPORT
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1. From the account navigation menu, click the Send Messages tile
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2. Click the Opt-outs & Bounces tab
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3. On this screen, you can view the Master Accounts that have opted out of email and text message correspondence and those that have emails that are bouncing. You can allow a user to receive email or text communication by sliding the Allow Emails toggle and/or the Allow SMS/Text toggle to Yes
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4. If the E-mail address is correct but is shown as bounced, please contact the user. Reasons for a bounced email address include:
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Email address is no longer in use
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The domain is invalid (the text after the @ symbol)
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The server was down at time of delivery
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The user’s email settings do not allow delivery from PLAYERSPACE
5. Click the Update Settings button to save your changes
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Thank you for your feedback!
EMAIL SETTINGS AND PRIVACY
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1. From the account navigation menu in the upper right-hand corner, click on Account Management
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2. Click on the Email & Privacy tab
3. To change any email or privacy settings, switch the toggle to Yes or No
4. Click Update Settings to save your changes
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Thank you for your feedback!
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2. Click the Forgot Password link
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3. Enter your email address
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4. Click the RESET PASSWORD button
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Note: Your login credentials will be sent to the e-mail address on file. Please allow several minutes for delivery
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Thank you for your feedback!